Karoid Help Center

Welcome to the Karoid Help Center, the coaching application for professional drivers.

📧 Contact Us

For any question, technical issue, or account-related request:

Response time: within 48 hours (business days)

❓ Frequently Asked Questions

How do I start a course?

From the main screen, tap the "Start a course" button. The app begins recording your GPS position, speed, and acceleration. A persistent notification stays visible during tracking.

How do I end a course?

Tap "End course" on the main screen. You'll immediately see your consistency score and a trip summary.

What is the Consistency Score?

The Consistency Score (0-100%) reflects how smoothly and safely you drive. It considers speed events, acceleration patterns (braking, turns, acceleration), and fuel efficiency. The score accumulates over time like a credit score — it never resets.

Why does the app need background location access?

Background location access is required to track your driving even when the screen is off or when you're using other apps during a trip. Collection only starts when you tap "Start a course" and stops when you end it.

Is my data shared with my employer?

Your fleet manager sees fleet-level summaries and your individual coaching scores — not your real-time location. Coaching sessions between you and your manager remain private.

How long is my data retained?

Telemetry (GPS, speed): 365 days
Courses, scores, and coaching: 730 days
Delivery addresses: 90 days
Legal and audit records: up to 7 years (if required by law)

🔐 Privacy and Security

All data is encrypted in transit (HTTPS/TLS) and stored on secure AWS servers. Authentication tokens are protected by your device's hardware encryption (iOS Keychain / Android Keystore).

See our Privacy Policy for full details.

🗑 Account Deletion

As Karoid is a B2B application, your account is managed by your fleet manager (your employer). Account deletion requires coordination with them.

To request account deletion:

Open the Karoid app
Go to the Help screen (icon in top right)
Scroll to the red section "Request Account Deletion"
Tap "Request Deletion" and confirm
A pre-filled email will be sent to our support team

You can also email us directly at support@karoid.com with the subject "Account Deletion Request".

Processing time: up to 30 days, after coordination with your fleet manager.

⚙️ Common Technical Issues

The app stops tracking when the screen is off

Disable battery optimization for Karoid: Settings → Apps → Karoid → Battery → Unrestricted.

I'm not receiving an invitation code

The invitation code is provided by your fleet manager. Please contact them directly.

The app crashes on startup

Force-stop the app
Restart your device
Make sure you have the latest version
If the issue persists, contact support@karoid.com

📱 System Requirements

iOS: 14.0 or later
Android: 7.0 (API 24) or later
GPS enabled
Internet connection (Wi-Fi or mobile data)

Last updated: 5/10/2026